Official, not grey-market
We use Meta's official WhatsApp Business API so your number stays safe and verified.
AUTOMATE · WHATSAPP & CRM AUTOMATION
WhatsApp and CRM automation that never misses a lead
Every enquiry captured, answered and followed up — automatically.
GC
Greenleaf ClinicBusiness account
Hi, can I book a consultation this week?
Of course! Pick a slot 👇Thu 11:00Fri 16:30Sat 10:00
Fri 16:30 please
Booked ✅ Reminder will be sent 2 hrs before.
CRM · New leadRiya M. — ConsultationBooked → Reminder set
IN SHORT
OVERVIEWAWT provides whatsapp & crm automation for growing businesses in India, the UK and the US: official WhatsApp API, chatbots, CRM pipelines, reminders and broadcast campaigns — wired together. Typically 2–4 weeks. Every project starts with a free call and a fixed quote.
Most small businesses lose leads in WhatsApp chats, missed calls and sticky notes. We set up the official WhatsApp Business API, connect it to a CRM and automate replies, bookings, reminders and follow-ups — so your team focuses on closing.
Who it's for
- Clinics, salons and wellness centres
- Schools, colleges and coaching institutes
- Real estate and interior firms
- Any service business with high enquiry volume
Capture
Leads from ads, website and WhatsApp in one pipeline
Respond
Instant first reply, 24/7, in your tone
Follow up
Reminders and nudges that run without anyone remembering
Typically 2–4 weeks.
WHAT MAKES IT WORK
Built the way it should be.
Bookings in chat
Customers pick slots, get confirmations and reminders without a single call.
Shared team inbox
Multiple staff reply from one number, with notes, tags and assignments.
Pipelines that move
Every lead has a stage, an owner and a next step — visible on one board.
Campaigns that comply
Opt-in broadcasts with approved templates for offers, renewals and reminders.
AI when it helps
Add an AI agent to answer open questions from your documents, with hand-off to staff.
WHAT YOU GET
Every engagement includes
- WhatsApp Business API setup and verification
- Chatbot flows: FAQs, bookings, lead questions
- CRM setup (Zoho, HubSpot or lightweight custom)
- Lead routing to the right team member
- Appointment reminders and follow-up sequences
- Approved message templates for broadcasts
- Ads → WhatsApp → CRM tracking
- Team training and reporting dashboard
Tools & technologies
WhatsApp Business APIInterakt / WATI / AiSensyZoho CRMHubSpotGoogle Sheetsn8nMeta Lead Ads
Projects we build
- Clinic booking and reminder bot
- Admissions enquiry pipeline for an institute
- Site-visit booking flow for a builder
- Order updates for an online store
HOW IT WORKS
Four clear steps, no surprises.
- 01
Map your enquiries
Where leads come from, what they ask and where they get lost.
- 02
Set up & connect
WhatsApp API, CRM, website forms and ad sources wired together.
- 03
Automate
Flows for replies, bookings, routing and follow-ups — tested with your team.
- 04
Optimise
Monthly review of response times, conversions and drop-offs.
FAQ
Questions we often hear.
Can I keep my existing WhatsApp number?
Usually yes, after it's moved to the WhatsApp Business API. We guide you through it so nothing is lost.
Are there WhatsApp charges?
Meta charges per conversation for business-initiated messages; customer-initiated chats have generous free windows. We'll estimate this for your volume upfront.
Do I need an expensive CRM?
No. Many clients start on a free or low-cost CRM tier, or a simple custom pipeline. We pick what fits your team size.
WORKS WELL WITH
Related services
AI Agents & AutomationFixed-scope AI pilots: support agents, document reading, lead qualification and back-office automation.
Digital MarketingGoogle & Meta ads, social media, content and email — with proper tracking and monthly reports.
Business WebsitesConversion-focused sites on Next.js or WordPress, with SEO foundations and content you can edit yourself.
LET'S TALK
Ready to talk about whatsapp & crm automation?
Share your goals on a 20-minute call. You'll get a written scope and fixed quote — no obligation.